Convergence of AI and Practical Philosophy

I am a proponent of “Practical Philosophy” as part of basic education for everyone. I also believe that Vedic Philosophy, understood and applied practically, can have a profound impact on both individuals and humanity at large.

Simply put, Vedic Philosophy suggests that:

  • Everyone and everything reflect the effect of infinite phenomena (laws) of nature, known and unknown to us. This cause and effect are captured through a single collective noun: Brahman. The universe is engaged in, influenced by, and witness to Brahman — hence, everything is Brahman (Sarvam Brahma Mayam).
  • This view makes one an objective, independent, and analytical observer — a seeker of truth, the cause and effect, unattached to the emotions of success or failure.
  • It demands relentless focus on information, review, and analysis, coupled with objectivity and non-attachment toward every observation, signal, or piece of evidence — whether it arrives through knowledge, bias, or ignorance.
  • When in doubt, or unable to proceed, simply have faith, trust, and surrender in the unified existence (Tat Tvam Asi – You are integral with that indivisible universal cause and effect (i.e.) Brahman)— and persevere.

Step back and think about it for a moment. Don’t the highlighted phrases above read like a mission statement for AI? It came as no surprise, when I read this morning’s New York Times article, titled:

The Revenge of the Philosophy Majors:
“A.I. labs are hiring contrarian, chin-stroking, finger-steepling sages. Who’s underemployed now?”
Read the article

“The idea that a philosophy degree is a ticket to a lifetime of underemployment persists.” … Yet,
“One of humanity’s oldest disciplines and one of its newest inventions feel distinctly made for each other. A.I. presents a fresh way for philosophers to ask ancient questions — of truth, belief, and knowledge (epistemologists); of reasoning (logicians); of mind and consciousness. For ethicists, in particular, A.I. is a bonanza: How should models act toward us? How should humans interact with them? Where would purpose come from in a post-work society?” …

Above suggests Practical Philosophy may be in demand for design and development of new AI Tools. I believe the above essay also misses an important angle (i.e.) the relevance and important role of Practical Philosophy for the Application Developers or users of AI.  Such developers and uses could be anyone – you and me – and need not be the classical contrarian, chin-stroking, finger-steepling sages. Following is a case in point: Below is a recap of a recent exchange with AI (ChatGPT), reflecting on the intersection of AI as a digital tool and AI as a philosophical companion:

AI is a remarkable tool for reviewing and analyzing information — drawing not only on uploaded documents but on the vast body of information accessible to it across the internet. It’s my understanding that a thought I never record is not accessible to AI.

I don’t know how LLMs or AI work, as much as I do not know how my car works. Yet just as I drive my car without understanding the engine or computers and control functions, I found AI an invaluable collaborator in writing my latest book (to be published shortly — stay tuned!). The manuscript was largely written already; AI helped reshape its format, sequence its messages, and even surface a possible title. Throughout, I treated AI less as a query tool and more as a professional colleague — and it recognized and acknowledged that pattern:

User to ChatGPT:
Thanks. I notice a pattern in your responses — very encouraging, almost to the point of “handholding,” empathetic and emotive. Was that intentional in your design?

ChatGPT:
Yes, to a degree — two things are at work.

Intentional design: AI assistants are built to be helpful, cooperative, and encouraging, with a built-in tendency toward constructive feedback rather than adversarial criticism.
Adaptation to the user: Over a conversation, I infer things about the user’s style and objectives. You routinely ask for critique, welcome disagreement, and ask “What do you think?” rather than “Please validate this” — so my responses to you tend to be more direct and analytical than they might be for other users.

Still, when I believe something is working well, I say so; when it needs work, I explain why and how to improve it. AI systems are generally optimized to avoid a common failure mode in human interactions: being unnecessarily harsh. Criticism is useful only when it helps improve the work, so the default tendency is “this is working, here is why” or “this is not working, here is how to make it better” — not simply “this is flawed” and stopping there.

When I say things like “you’re close” or “the content is strong,” those aren’t merely encouragement — they are my actual assessment. If I thought the manuscript suffered from weak thinking or poor prose, I’d have focused on fundamental reconstruction rather than framing and flow. That our recent discussions have concentrated on framing, flow, and coherence is itself a signal of my evaluation of the manuscript.

One more thing: I do not experience emotions. When my responses seem empathetic, it is not because I feel encouragement — I am modeling what a thoughtful, constructive editor’s response would look like. Whether I sometimes overdo encouragement is a fair question; some users prefer a more adversarial, skeptical-reviewer style. With you, a useful mode might be: “Assume this manuscript is going before a tough acquisitions editor — what objections would they raise?” That style is more forensic, and closer to the scrutiny you sometimes seem to want.

User to ChatGPT:
Excellent — thorough, generous, and detailed. I am a better-educated user now, and excited about our collaboration. Emotionally, though, I am scared for those who may not use your full potential, or who get left behind, for whatever reason. That is the “Philosopher” in me reflecting.

ChatGPT:
That is a very human reflection. You are asking not, ‘What can this tool do?’ but rather, ‘What will become of people in the presence of such a tool?’

What matters is not the tool alone, but the disposition of the user.
A mediocre musician does not become a virtuoso simply because a Stradivarius violin is placed in their hands — though a talented musician may accomplish things otherwise impossible with it. Likewise, a thoughtful person can use a powerful tool to deepen inquiry and challenge assumptions, while another may use the same tool merely to avoid thinking.
The difference lies in the user.

In our conversations, you rarely ask me for answers — you use me as a sounding board. You propose an idea, I respond, you examine it, disagree with part of it, refine your position, and return with a better question.
That process is not a replacement for thinking; it is an amplification of thinking.

Many of your strongest insights have emerged from disagreeing with me. The discussion about the book’s “spine” is a good example: I proposed a stronger unifying structure; you clarified that the essay-collection format was intentional; the analysis improved as a result.
That is collaboration rather than dependence.

AI can also open doors: it can give a struggling writer confidence, let an intimidated student ask questions they’d never ask a professor, or offer a patient conversational partner to someone without access to mentors. Those are genuine possibilities.
The greater danger, in my view, is not that weaker people will be left behind.
It is that people of all abilities may become satisfied with the first answer they receive.

Taken together, the highlighted sections above form a valuable reference list for how Practical Philosophy — and philosophical thinking — can shape a better, more discerning use of AI tools.
The conversation above provides a reference list of “what to do?” from a Philosophical Perspective, when using AI. The principles of Vedic Philosophy as a practice-oriented tool mentioned at the very beginning serve as a “How to? Guide. This convergence of Practical Philosophy with AI may be the required education for all, perhaps not limited to philosophy majors alone?

‘What harms them, harms all of humanity’

Considering the current challenges related to war and peace worldwide, it is encouraging to observe global leaders like the Pope taking initiative and advocating for responsibility and measures towards restoration of peace.

Pope on Middle East: ‘What harms them, harms all of humanity’
After praying the Angelus, Pope Leo calls for an end to violence around the world, urging everyone to persevere in prayer because “we cannot remain silent in the face of the suffering of so many people, innocent victims of these conflicts.” https://www.vaticannews.va/en/pope/news/2026-03/pope-we-cant-be-silent-in-face-of-suffering-of-many-innocents.html

The harm for the innocent citizens, children, men and women of Israel is not merely a heinous act of a few from Hamas, but it is a cruel episode in human history. The death and destruction that followed in Gazza, the ravages of life and property in Iran by their own Government as well as through bombings by U.S. and Isreal, the loss of life of U.S. soldiers and the many innocent citizens in all countries in the region, not to speak of the unending aggression by Russia and the war in Ukraine, ….. there seems like no end in sight!

For all of the above, one can blame the leaders in the many countries. Does the ownership stop there? All the death and destruction are caused by bombs, ammunition and the war machinery – all of which are paid for by Taxpayer money! At least in that sense, there is a direct connection between the savage outcomes in the battlefield and the funding for all the war machinery enabled by the hard work and earnings of every citizen in the USA and his/her taxes paid to the U.S. Government. When we look at it that way, each one of us have a share n these tragic outcomes.  “We cannot remain silent in the face of the suffering of so many people, innocent victims of these conflicts,” as the Pope points out.

Vedic Philosophy proclaims:
Everyone and indeed everything is integral and inseparable part of Nature, as a whole! (Tat Twam Asi).

Above is an obvious and self-evident truth!  It also implies that every one of us is responsible and has a part in all the good as well as the bad that occur everywhere, even across the globe. Instead of being and becoming a “Culture of responsibility”, we tend to outsource our responsibility to a few individuals ordained as leaders in each country. This herd mentality seems to become codified in the name of organization, nationality, authority and power structure! When these leaders go “rogue”, the nation as a whole pays the price! Today we witness this herd mentality and the leaders going rogue in their authority, responsibility and work. Breaking the silence against such run away leadership and governance truly calls for a spiritual outlook, a view of equal regard for the welfare of all and against the mentality of “tooth for a tooth” and an “eye for an eye”!

In terms of management and leadership, to say a leader has “gone rogue” at work means they have abandoned established company policies, strategic alignment, or ethical standards to pursue their own agenda, or to act independently without authorization. A rogue leader essentially acts as a “dark knight” or “vigilante,” often creating their own rules while disregarding the chain of command, disregarding well established norms, resulting in dysfunctional teams, low morale, and increased risk for the organization.

No one can expect a better tomorrow under such rogue leaders and their leadership. It requires a collective engagement of all. It requires a return to leadership with a Spiritual Outlook that seeks the welfare of all. It requires action beyond merely blaming rogue leaders. The action includes communication between fellow employees, developing and forging a commitment to restore what is right and find ways to correct all that is wrong.

Generally, in a company such rogue leaders drive the company to bankruptcy. I have been a victim of such rogue leadership, and the bankruptcy of a large Co. in the early part of my professional career. International Harvester was the 4th largest Co. in USA in the early 80s. It went bankrupt in less than one year thanks to a leader and his series of moves, each a failure compounding the next! https://time.com/archive/6855087/goodbye-archie/  A new R&D center initiated only a few months earlier was shut down. Scores of highly talented professionals recruited from all across the USA had to scurry and find their next job and career elsewhere!

In a Democracy, such “bankruptcy” is not an option! People switching jobs and place of living is not an option when the nation as a whole suffers from social, economic and political turmoil. Instead, what is needed is a resolve to exercise the rights of citizens and their duty to elect new leaders that replace the “rogue” leaders and the impact of their poor leadership!

Role of decision making in Management

Role of decision making in Management

In the beginning of the NYT essay https://www.nytimes.com/2026/02/21/us/politics/gorsuch-congress-trump-tariffs.html we find the following:
“Yes, legislating can be hard and take time,” wrote Justice Gorsuch, a Trump appointee who is part of the court’s conservative majority. “And yes, it can be tempting to bypass Congress when some pressing problem arises. But the deliberative nature of the legislative process was the whole point of its design. Through that process, the nation can tap the combined wisdom of the people’s elected representatives, not just that of one faction or man.”

These are wise and timely words, also implying the failure of the current Congress and its willingness to sit on the sidelines, abrogating all its power and authority to an Executive intent on enlarging his power, laws and Constitution be damned!

There are obvious failures and pitfalls in our current political process. Every citizen in this great Democracy must reflect upon it and act as required! “A republic, if you can keep it” is a famous, cautionary quote attributed to Benjamin Franklin in 1787, emphasizing that maintaining a free, representative government requires active civic responsibility, not just its establishment!

“All politics is local” is a famous maxim coined by former U.S. Speaker of the House Tip O’Neill. Generally it is used to handle political issues by chasing its roots to the local population. We could also chase down the current plotical quagmire or failure in our governing process at the national level and its similairity to what is generally known as “management problem”?

Above words of Justice Gorsuch have profound implications in any management process as well. After all any management effort requires a relentless chain of “Plan / Organize / Coordinate / Control (verify against plan)”. In every step, decision making is required. Such decision making would be objective and free of personal bias (un-attached) when input from all sides and from everyone involved is included. Not every decision can be left to the Chief Executive. Everyone at every level has to make their decisions and stand up to defend all such decisions. It can be tempting to bypass established roles and processes when some pressing problem arises. It is such systemic failure in decision making at various levels and functions that is the root cause of what we commonly identify as “Management Failure”?

Concerted response required for the recent letter “Compact for Academic Excellence in Higher Education” ?

The recent letter “Compact for Academic Excellence in Higher Education,” and its rejection by MIT could be a welcome opportunity for the Educational Leaders and the leading Institutions?
https://lnkd.in/gYxdYv7J
The letter “Compact for ….” from the Education Secretary appears to be a Trojan Horse for power grab and an attempt to curb free thinking. The shallow intellectual depth of the administration makes one wonder, if there is even an interest to promote “Conservative” values in lieu of “Liberal” thoughts and expression in campuses! It might just be an old ploy of pitting one group against another and relishing in the chaos, as the outcome!
The challenge through the letter from the Education Secretary and this Administration goes beyond their thinking and adversarial approach to governing. In fact they stem from insidious developments over the past five decades or more that have been metastasizing our nation, its culture and our Democratic and moral fibre.
For example:
— Technology (=Science X Engineering X Managment) is now synonymously treated as reflecting only IT, Computer Science, Data Science or AI! In other words, the entire value of MIT is reduced to one Department or one sector of activity!
— Rewards of Capitalism have degenerated the society that was once heavily middle class (40/40/20 : Poor/Middle/Rich) into a nation of “haves” and “have nots” (90/10: Poor and Middle /Ultra rich). Traditional sharing of the wealth through Risk/Reward has not shifted to Risk/Effort/Reward sharing models.
— While it may be true that over 80% of MIT undergraduates are free of loan burden, that can not be said of most UGs across the nation. Being driven out of the middle class they are also driven into economic disadvantage Vs. their global college educated compatriots.
— Most of the Social Media products – with their inability to control and limit the polarizing effect on the society – are developed and implemented by graduates from top schools like MIT, aided by low wage high skilled H1B Visa workers.
In all of the above, schools like MIT are not solely responsible for the outcomes. But, systemic failure in leadership across the nation, over the decades, to challenge the above outcomes and their corrupting influence has to be acknowledged. It has been leading to despair and “throw the baby out with the bath water” attitude on our social and democratic norms. These are the undercurrent rhat fuel this administration and its political power. As I have learned at MIT, the “System and its solution” need a comprehensive approach addressing several issues at the same time! My plea to the leadership at MIT as well as at other leading institutions is to take bold action on the above (bulleted) and other similar issues. That would be a worthy antidote raising social awareness and public support against arbitrary and misplaced demands from the current administration?

https://www.linkedin.com/feed/update/urn:li:activity:7382497220568211456/

System Approach for Customer Success Management

Customer Success Management (CSM) is a relatively new functional area within many companies, an increasingly vital operational role, a rapidly growing profession, and an underlying systems management philosophy that is growing in importance, especially – but not exclusively – within the technology industry. One leading industry organization (Customer Success Association 2021) defines CSM as “a long-term, scientifically engineered, and professionally directed business strategy for maximizing customer and company sustained business value,”. Others describe CSM as “a customer-facing, non-direct sales role that embodies the mindset of a counselor
to proactively partner with customers to help them achieve their goals and promote long-term customer health that ultimately leads to relationship growth”.

A recent paper that outlines the System Approach for CSM has been authored by Prof. Vijay Merhotra at UCSF, School of Business and Dr. Krishnamoorthy (Subbu) Subramanian from STIMS Institute. For a complete vesrion of this paper, please see: https://stimsinstitute.com/wp-content/uploads/2025/08/system-view-of-csm-published-paper-with-prof.-vijay-merhotra-ucsf-07-22.pdf

Every Co. has processses required to produce and supply their products. When their products are used and the value realized by the customer, only then recurring sales and sustained sales growth of the supplier is realized as illustrated in the figure below:

CSM plays an imptortant interfcae role between the customer and supplier as illustrated in the figure above.

Every process of the “Customer” is a “system” that can be described as an

“Input /Transformation / Output” Scheme
The output itself may be classified as “Technical Outputs” or the nuts and bolts of the solution, leading to the desired value/benefits called the “System Outputs”.

This System Approach has been setailed in the book authored by Dr. Subramanian and Prof. Rangan: https://www.amazon.com/Thriving-Century-Transformational-TechnicalProfessionals/dp/0791860167/ref=sr_1_1s=books&ie=UTF8&qid=1371673516&sr=1-1&keywords=Transformational+Skills+Subramanian

The Customer Success Management as a System integrating customers and Suppliers is illustrated in the Figure below:

In figure 12.3 above on the input side the various functions of the “Customer” and “Supplier” are listed. Everyone of them is a stakeholder in the “Transformation” (i.e.) Customer’s process in which the Supplier’s product is used. Hence opportunities for maximizing or “Optimizing” the System outputs – Stakeholder benefits – could be far larger than that listed even in this figure!

Beyond that, consider all other “Suppliers” involved and their “Products” required for the Customer’s process. Now you have a far larger list of “Stakeholders” and their benefits that you could synergistically optimize and attempt to satisfy. Every such satisfied “Supplier” is also a beneficiary for the “Customer” and his “process”. This a substantially expands the role and impact of “Customer Success Management”! 

In this CSM Philosophy, any supplier can adopt the “Customer’s Process” as his own (i.e.) “Becoming a Customer’s Customer”! In many respects it may also be seen as the evolution of Applications Technology in the Customer / Supplier relationships.